Refund policy
We offer a 90-day return window so you can shop with confidence.
Eligibility for Returns
To be eligible for a return, items should be unused, unopened, and in their original packaging, in the same condition you received them.
Due to the nature of our products, we generally do not accept returns on items that have been opened or used.
However, if you’ve already used the product and are not satisfied with the results, please reach out to us — we’re here to help and will do our best to make it right.
Proof of purchase is required for all returns.
How to Start a Return
To request a return, please contact us at info@kapakauto.com with your order details.
If your return is approved, we’ll provide instructions on how to send your item back.
Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Items sent back without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us right away — we’ll make it right.
Non-Returnable Items
We do not accept returns for:
- Used or opened products
- Gift cards
- Final sale items
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kapakauto.com.