Shipping policy
We aim to make shipping simple, fast, and transparent. Here’s everything you need to know about how your order gets to you.
Processing & Handling
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.
Shipping Times
Delivery times depend on your location:
- United States: 4–10 business days
- International: 5–11 business days
Please note: These are estimated delivery times and may vary due to customs clearance, weather conditions, or carrier delays.
Shipping Costs
- FREE SHIPPING on orders over $49
- Orders under $49 will have shipping calculated at checkout
No hidden fees — all shipping costs are displayed before payment.
Shipping Coverage
Kapak™ currently ships to the United States, United Kingdom, and select international destinations.
If your country is not available at checkout, please contact us for assistance.
Lost, Damaged, or Delayed Packages
Once your order has been shipped, delivery is handled by the carrier and delays may occasionally occur.
If your package is lost or arrives damaged, please contact us within 7 days of delivery, and we will assist you in resolving the issue.
Contact Us
If you have any questions regarding your order or shipping, feel free to reach out: